Privacy Policy

Life5X Privacy Policy – Protecting Your Data

Life5X Privacy Policy

Last Updated: April 14, 2025

At Life5X, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.life5x.com), place an order, subscribe to our services, or interact with us. By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We collect information to provide you with a seamless experience, process your orders, and improve our services. The types of information we collect include:

  • Personal Information: When you place an order, create an account, or subscribe to our plans, we collect your name, email address, billing and shipping address, phone number, and payment details (e.g., credit/debit card information or cryptocurrency transaction details).
  • Account Information: If you create an account or subscribe to our Elite, Core, or Starter plans, we collect your login credentials (username and password) and subscription preferences.
  • Order and Transaction Data: Details about your purchases, including the peptides ordered (e.g., RestoreMix, LiftBlend, IGF-1 LR3), order history, and payment method (e.g., credit card, bank transfer, or cryptocurrency).
  • Communication Data: Information you provide when you contact us at [email protected], such as inquiries about bulk orders, cryptocurrency payment instructions, or subscription changes, along with any correspondence records.
  • Usage Data: Information about how you interact with our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs, collected through cookies and similar technologies.
  • Location Data: General location information inferred from your IP address or provided during checkout for shipping purposes (e.g., country, state). We do not collect precise geolocation data.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you place an order, create an account, subscribe to a plan, or contact us via email ([email protected]).
  • Automatically: Through cookies, web beacons, and analytics tools (e.g., Google Analytics) when you visit our website. These tools help us understand user behavior and improve our services.
  • From Third Parties: We may receive information from payment processors (e.g., credit card processors, cryptocurrency payment facilitators) or shipping partners to process your orders and deliver your peptides.

3. How We Use Your Information

We use your information to provide, improve, and personalize our services, while ensuring compliance with legal and regulatory requirements. Specifically, we use your data to:

  • Process Orders and Subscriptions: Fulfill your orders for research peptides, manage subscription deliveries (Elite, Core, Starter), and process payments, including cryptocurrency transactions (Bitcoin, Ethereum, Solana).
  • Communicate with You: Send order confirmations, tracking updates, subscription reminders, and responses to your inquiries (e.g., cryptocurrency payment instructions).
  • Improve Our Services: Analyze website usage data to enhance user experience, optimize our website, and develop new products like Precision Blends.
  • Marketing and Promotions: Send you promotional emails about new peptides, subscription benefits, or bulk discounts, with your consent (you can opt out at any time).
  • Legal Compliance: Comply with applicable laws, such as tax reporting, customs regulations for international shipping, and data protection laws (e.g., GDPR, CCPA).
  • Security and Fraud Prevention: Monitor for fraudulent activity, secure our website, and protect your data from unauthorized access.

4. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to provide our services or comply with legal obligations:

  • Service Providers: We share data with third-party vendors who assist with payment processing (e.g., credit card processors, cryptocurrency facilitators), shipping (e.g., couriers for U.S. and international deliveries), website hosting, analytics (e.g., Google Analytics), and customer support tools. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
  • Legal and Regulatory Authorities: We may disclose your information if required by law, such as in response to a court order, subpoena, or customs request for international shipments, or to comply with tax or anti-fraud regulations.
  • Business Transfers: If Life5X is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but we will notify you of any changes in ownership or use of your data.
  • With Your Consent: We may share your information for other purposes if you provide explicit consent, such as for a research partnership or promotional campaign.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website performance:

  • Essential Cookies: Necessary for website functionality, such as maintaining your cart and session during checkout.
  • Analytics Cookies: Track website usage (e.g., pages visited, time spent) to improve our services, using tools like Google Analytics.
  • Marketing Cookies: Enable personalized promotions, such as emails about new peptides or subscription perks, if you’ve opted in.

You can manage cookie preferences through your browser settings or our website’s cookie consent banner (if applicable). Disabling cookies may affect website functionality.

6. How We Protect Your Information

We take security seriously and implement measures to protect your data:

  • Encryption: We use SSL/TLS encryption for data transmission on our website, ensuring your personal and payment information is secure during checkout.
  • Access Controls: Only authorized personnel have access to your data, and they are trained in data protection practices.
  • Cryptocurrency Payments: For crypto payments (Bitcoin, Ethereum, Solana), we provide a unique wallet address per transaction via email ([email protected]) to ensure secure processing.
  • Regular Audits: We conduct regular security audits and updates to safeguard against vulnerabilities.

Despite these measures, no online system is 100% secure. We cannot guarantee absolute security but strive to protect your data to the best of our ability.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements (e.g., tax records).
  • Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional email or emailing [email protected].
  • Restrict Processing: Request that we limit how we use your data, where permitted by law (e.g., under GDPR).
  • Data Portability: Request your data in a machine-readable format (e.g., for GDPR compliance).
  • CCPA Rights (California Residents): You have the right to know what data we collect, request deletion, and opt out of data sales (we do not sell your data).

To exercise these rights, email us at [email protected] with your request. We will respond within 30 days (or 45 days for CCPA requests, with a possible 45-day extension if needed). We may require identity verification to process your request.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Order Data: Retained for 7 years to comply with tax and accounting laws.
  • Account Data: Kept as long as your account or subscription is active; deleted within 30 days of account closure, unless required for legal purposes.
  • Usage Data: Anonymized analytics data may be retained indefinitely to improve our services.

9. International Data Transfers

Life5X operates globally, and your data may be transferred to countries outside your jurisdiction, including the United States (where our servers are located) and other regions for shipping or service providers (e.g., payment processors). We ensure these transfers comply with data protection laws:

  • GDPR Compliance: For EU customers, we use Standard Contractual Clauses (SCCs) to ensure adequate protection when transferring data outside the EU.
  • Safeguards: We work with service providers who adhere to strict data protection standards, ensuring your data remains secure regardless of location.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors, shipping trackers). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Life5X services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it immediately. Contact us at [email protected] if you believe we have inadvertently collected such data.

12. Cryptocurrency Payment Privacy

For cryptocurrency payments (Bitcoin, Ethereum, Solana), we require you to email [email protected] for payment instructions. We do not store blockchain wallet addresses or private keys on our servers. Transaction details (e.g., order number, amount) are retained for order processing and legal compliance, but we do not link these to your blockchain identity beyond what is necessary to confirm payment.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services (e.g., new subscription features). We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date or by emailing you (if you’re a subscriber). Please review this policy periodically for updates.

14. Contact Us

If you have questions about this Privacy Policy, your data, or your rights, please contact us:

Email: [email protected]